Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at parts@jacksonstoyota.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at parts@jacksonstoyota.com

Refused Deliveries

If a shipment is refused at time of delivery- including refusals due to unpaid customs duties, taxes, or tariffs- the original shipping fees are non-refundable. Any additional return shipping costs or service fees incurred by Jacksons Toyota to retrieve the package will also be deducted from your refund. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damaged items must be reported within 48 hours

Exceptions / non-returnable items

Certain types of items cannot be returned, such as items containing hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Our “restocking” fee is 20%. No returns on electrical items or any item under $15. Parts over the counter warranty is 12 months unlimited milage.